Groups & Events Manager

Conseil de ZuaCop: Cette offre est en anglais est recommandée pour les candidats qui comprennent, parlent et écrivent bien en anglais. Si vous ne parlez pas anglais du tout, très honnêtement, nous ne vous empêcherions pas de postuler, mais nous vous encouragerons à éviter d'être frustré(e) que votre candidature ne soit même regardée. Par ailleurs, nous encourageons toute personne évoluant dans le domaine de l'hôtellerie ou tout domaine administratif de fournir un peu d'efforts à apprendre l'anglais ou toute autre seconde langue en plus du français.
Pour les candidats bilingues (Anglais - Français), nous vous souhaitons plein de chances !!!

Date limite : 20 mars 2026.

Summary

Comprehensive consultation and mentoring of the Group & Event organiser under consideration of the client’s detailed needs & expectations with the goal to ensure optimal utilisation and selling of the hotel’s conference & sleeping rooms and revenue maximisation in compliance with Kempinski standards.
The consolidation and advancement of the hotels market position is guaranteed by setting and meeting new standards in response and follow up time and focusing on the conversion of the enquiries to definite bookings.

Key Responsibilities

• Direct receipt, qualification and coordination of event & group requests (incl. leads, RFPs, etc.) defined by their direct supervisor.
• Handle requests according to the relevant standards within a maximum of 5 (business) hours of its receipt.
• Apply the Kempinski MICE SOP’s from group enquiry to contracting. 
• Ensure the ideal and most effective utilisation of the meeting and conference rooms.
• Carry out site inspections with potential MICE clients in coordination with the Field Sales department.
• Realise up sell possibilities to meet and surpass Group & Event budget goals.
• Thoroughly input, supervise and maintain the requests in the Opera S&C System according to the data input standards.
• Create activities to ensure ongoing maintenance of bookings.
• Generate proper proposals and contracts.
• Follow up on sent out proposals within 24 hours (1 working day) to ensure the client has received the information and to clarify possible questions and issues.
• Handle the enquiries until conversion to definite bookings including negotiation, contracting, and site inspection before handing over to the Event Manager (or to the Group & Event Coordinator). 
• Ensure a proper handover of the converted business to the Event Manager / Group & Event Coordinator with all relevant information forwarded.
• Introduction of the Event Manager / Group & Event Coordinator to the client.
• Conduct exit interview with important customer after their event – asking for future business.
• Cross-sell to other hotels within the Kempinski Group (and GHA).
• Conduct regular competition checks.
• Review monthly results and forecasts to recommend and execute activities required to ensure the hotel increases the market share and maximises its revenue.
• Proper maintenance of LOS/CAN and UNC business.
• Further administrative tasks and other possible assigned duties.
• Performs any other duties as assigned to them by management.

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel. 

Skills, Knowledge and Expertise

To fill this position the candidate must have:

• Strong leadership and analytical skills
• Ability to quickly adapt to a constantly changing market with a revenue positive effect
• Be proactive in achieving Event & Group revenue goals
• Relevant experience in Event & Group management. Hotel Operations experience a plusAnalytical approach to problem solving and demonstrated ability to “think out-side of the box”Previous experience of minimum three (3) years in luxury hotels is required. Previous experience in Groups & Events management, Reservations or Sales preferred.

About Kempinski Hotel Brazzaville Republic of The Congo

Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.

Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.

For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.

In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.